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Workflow: Risk & Stalled Adoption

Overview​

Goal: Identify at-risk accounts and diagnose adoption plateaus.

Commands: /adm-risk, /adm-stalled

Risk Detection​

Run when you want to assess churn and adoption risk for an account.

Prerequisites: HEALTH.md (run /adm-health first)

Cursor: /adm-risk [account]

What it does:

  • Reads HEALTH.md for composite score, usage, risk flags
  • Web search for competitive displacement signals (Copilot, tool switching)
  • Computes churn probability heuristic
  • Writes RISK.md with signals, recommendations

Stalled Adoption Diagnosis​

Run when adoption has plateaued or declined and you need a root cause and intervention plan.

Prerequisites: USAGE_TREND.md with 4+ weeks of weekly active users

Cursor: /adm-stalled [account] [team]

USAGE_TREND.md format:

| Week       | Active Users |
|------------|-------------|
| 2025-03-01 | 140         |
| 2025-03-08 | 135         |
...

What it does:

  • Computes trend: declining (last 2 weeks < 80% of first 2), plateau (< 10% change), or stable
  • Classifies root cause: technical, cultural, process, leadership
  • Generates intervention plan
  • Writes STALLED_ADOPTION.md

Portfolio View​

Cursor: /adm-progress

Shows all accounts with health scores, risk levels, and artifact status. Sorted by risk (critical first).